Rolex Watches
Servicing Your Rolex Watch
As an Official Rolex Retailer, our specialist staff will provide you first-class service and guide you through the process from the moment your timepiece is sent to the Rolex Canada Service Centre, until it is returned to us for preparation and delivery back to you.
Click here to learn more about servicing your Rolex timepiece.
Our Services
Explore our professional watch repair and restoration services.
Feel confident leaving your timepiece in our hands.
Our experienced associates can help you navigate everything from a minor repair to a complete overhaul.
● Watch Overhauls
● Wrist Watch Repair
● Pocket Watch Repair
● Chronograph Repair
● Watch Bracelet Repair & Resizing
● Watch Crystal Replacement
● Watch Gasket Replacement
● Water Resistance Testing
● Watch Cleaning & Inspection
● Watch Restoration
● Watch Engraving
● Watch Battery Replacement
Inquiry
Have questions about our watch services?
“Excellent service! Brought my watch in for a repair, and it had to be sent out to an expert. Knar staff were great, knowledgeable, and professional.”
– Stu
OUR PROCESS
What to expect when you entrust Knar to service or repair your watch.
Your timepiece deserves the highest quality care. That’s why we only put it in the hands of our knowledgeable associates and authorized brand service centres. Here’s how our process works:
Step 1: Complimentary Assessment
Bring your timepiece to one of our store locations so we can examine your watch and discuss your specific needs.
Step 2: No-Obligation Quote
Our knowledgeable associates will aim to provide you with a cost estimate during the initial consultation. Whenever your repair is more intricate or requires input from a brand’s authorized service centre, it will take a little extra time to deliver an accurate quote.
If you choose to proceed
with the work, we’ll provide an estimated service timeline. Battery replacement ranges from same-day service to up to two weeks, while an entire
movement service overhaul can take four weeks or longer, depending on the parts required and existing service volume.
Step 3 - Photography & Documentation
If we need to send your watch to an authorized brand service centre for repair, we'll take close-up digital photographs to document your watch’s serial and model numbers and general condition for reference. Then, we’ll place this information in our files, ensuring your timepiece is meticulously cared for.
Step 4 - Service or Repair Work
Your timepiece will be repaired. During this time, we can also send status updates via text, phone call, or email (according to your preference).
Step 5 - Complimentary Cleaning & Return
When your repair is complete, we’ll notify you to pick it up from one of our stores. We’ll return it to you with a light cleaning, a small touch that ensures it’s ready to wear for any occasion.
EXCEPTIONAL EXPERTISE, QUALITY & SERVICE
Why customers trust Knar Jewellery for premium watch repair.
Discover more reasons to trust Knar
“Everyone at Knar is super friendly, extremely knowledgeable, and helpful. It's always a delight to go to the store, whether to buy something new or even just to have a watch adjusted. Highly recommend!”
Quick answers to common questions about about servicing or repairing your watch:
POPULAR CUSTOMER QUERIES
The cost of repairing a watch can vary widely. The reason for this is that each timepiece is unique. Factors such as the condition of your watch and the parts needed for the repair play a significant role in determining the price. For instance, a simple battery replacement will cost significantly less than overhauling a complex mechanical movement. Likewise, sourcing parts for a rare vintage watch may be more costly than parts for a modern quartz watch. We invite you to bring your watch to any Knar Jewellery location for a complimentary consultation and no-obligation quote so you can make the best decision.
The cost of a watch strap repair depends on the type of strap and the extent of the repair needed. It’s important to note that fabric and leather watch straps can’t be repaired but can be replaced. The replacement cost depends on the strap material and whether you prefer a standard option or more premium or designer selections.
Metal watch bracelets can be repaired. However, again, the pricing varies based on the complexity of the repair, the type of metal, and whether any additional links or parts are needed. We invite you to bring your timepiece to one of our stores for a complimentary consultation and no-obligation quote so you can make the best decision.
At Knar, we offer complimentary repair estimates for all our watch brands and can also provide cost estimates for brands not included in our collection. However, consulting with a brand's service centre may incur a shipping fee.
The turnaround time for watch repairs can vary, depending on the nature of the service your watch requires. For something straightforward like a battery replacement, you can expect your watch back in about two weeks. For more intricate or comprehensive repairs, timing depends on the availability of specific components and technician capacity, which can extend the service period. We recommend bringing your watch to one of our stores for the most accurate estimate. Our knowledgeable associates will explain what repairs are needed and provide an approximate timeline for completion.
If you're uncertain about the type of repair your watch requires, feel free to bring it in for a free assessment. Our knowledgeable associates will help you pinpoint the kind of service your timepiece needs.
Most watch warranties cover repairing mechanical defects unrelated to daily wear and tear or accidental damage. However, specific coverage varies by brand, and certain aspects of the repair may not be included. For this reason, we recommend bringing your watch to a Knar Jewellery store for a complimentary assessment. If the warranty doesn’t cover your watch repair, we’ll provide you with a comprehensive estimate outlining the recommended repairs and associated costs so you can make an informed decision.
Determining whether to repair an old watch often comes down to its personal significance. If a watch has sentimental value, represents a significant milestone or memory, or simply holds a special place in your heart, it can be worth repairing. We recommend bringing your watch to our Oakville, Guelph, or Toronto store for a complimentary assessment. Our knowledgeable associates will determine the repairs required to help you make the most informed decision.
Many vintage watches can be brought back to life with the right expertise. However, factors like the availability of specific parts, the unique mechanics of certain models, or the extent of damage can influence whether a timepiece can be restored. Also, the more complex the repair, the greater the investment required. We encourage you to bring your vintage watch to one of our store locations for a complimentary assessment. Our knowledgeable associates will examine its condition and discuss possible repair options with you.
While repairing your watch yourself might seem tempting, it's essential to consider the potential risks. Attempting a DIY repair can often lead to further damage, making the eventual repair by a professional even more costly. Watches, particularly sophisticated or vintage models, have intricate mechanisms that require specialized tools and expertise to handle correctly. A misstep could mean that a part becomes unusable or even causes additional damage.
We highly recommend entrusting your watch to an expert for any repair. This will ensure it receives the utmost care and that you avoid any risks associated with DIY attempts.
For more than four decades, Knar has been a pillar in the Canadian jewellery industry, distinguished by unparalleled standards of quality and service. Our acclaimed watchmaker boasts more than 15 years of experience, backed by impressive credentials, including Level 40 Rolex, WOSTEP, CW21, OWMEGold, and PP3 certifications. This expertise, combined with our authorized brand service centre partnerships, ensures our customers’ timepieces are always repaired according to strict standards, using only authentic parts.
Additionally, we continue to elevate our specialized expertise through our dedication to excellence and innovation. We plan to soon launch North America’s first and only VIP workshop, committed to servicing both Rolex and other high-quality watch brands. This innovative facility will allow us to provide more comprehensive, state-of-the-art timepiece technology and services directly on-site, further expanding the luxury watch service and repair experience we offer our clients in Oakville, Guelph, Toronto, and surrounding locations.
START YOUR JOURNEY
Experience expert watch service and repair you can count on.
Trust Knar to keep your timepiece looking and functioning at its best so you can enjoy it for years to come. Visit our store for a complimentary assessment.
“LOVE these folks! My TAG Heuer watch needed a new battery, which typically involves going to a posh jeweller with attitude, a ritual I really don't like. This time, I found Knar (via Google) - the location (Bloor & Avenue Rd) was particularly convenient. I dealt with Jeff, who I gather is the owner. There were problems with my watch beyond the battery (the clasp was loose, the band was dirty, and worst of all, the back was stuck and wouldn't come off). They dealt with it all, left me messages with updates, charged me VERY reasonably, and were very friendly. Simply put: it was a genuine pleasure to do business with them, and I will be going back there from now on.”