Our Services
Explore our professional jewellery repair and restoration services.
Experience the satisfaction that comes from mending your most precious pieces. Our expert goldsmiths and technicians can help you with everything from a minor adjustment to a comprehensive restoration.
Ring Repair
● Rhodium plating, yellow gold plating, conditioning (clean & polish)
● Ring resizing
● Tightening loose diamonds or gemstones
● Replacing broken prongs/claws
● Retipping worn prongs/claws
● Resetting diamonds/gemstones that have fallen out
● Replacing lost diamonds or gemstones
● Ring shank replacement (1/3, 1/2, 3/4 shank)
● Soldering a cracked/broken ring shank
● Reshaping bent rings
● Soldering wedding sets together (2 or 3 rings)
● Cutting ring off of finger when stuck
Necklace & Bracelet Repair
● Repairing broken chains
● Supplying/installing a new clasp on a chain (lobster clasp, pear lobster clasp, spring ring clasp, box clasp, safety-8 catch, safety chain)
● Shortening/lengthening a chain
● Supplying/installing jump rings on a chain
● Building up worn chain finals/pendant bails
● Pearl/beaded necklace/bracelet restringing
● Rebuilding broken prongs/claws (pendants)
● Retipping worn prongs/claws (pendants).
● Resetting diamonds/gemstones that have fallen out (pendants)
● Replacing lost gems (pendants)
● Tightening loose gems (pendants)
● Rhodium plating, yellow gold plating, conditioning (clean & polish)
Earring Repair
● Supplying earring backings (friction butterfly, threaded nut, alpha backs)
● Supplying/installing new earring wires (friction posts, threaded posts, omega backs, pearl post/cup, leverbacks, shepherd hook)
● Rebuilding broken prongs/claws
● Retipping worn prongs/claws
● Resetting diamonds/gemstones that have fallen out
● Replacing lost diamonds/gemstones
● Tightening loose diamonds/gemstones
● Rhodium plating, yellow gold plating, conditioning (clean & polish)
Additional Jewellery Services
● Custom jewellery design
● Gemstone/diamond recutting/polishing
● Laser engraving (inside ring shank, signet ring top, MedicAlert bracelet, ID bracelet)
● Engraving by hand or machine
● Gift wrapping for personal or corporate jewellery (including colours that match your brand or personal preferences)
Have questions about our jewellery repair services?
“I have had nothing but amazing experiences with Knar. They have always been super helpful with whatever I need, and they do absolutely AMAZING work. I had my ring repaired, and they did a wonderful job, it looks better now than it ever has, thanks to them. Highly recommend them for all jewellery needs!”
OUR PROCESS
What to expect when you entrust Knar to service or repair your jewellery.
Your jewellery isn’t just an accessory. It’s one of your most valued possessions. That’s why we only put your pieces in the hands of our experienced goldsmiths, technicians, or authorized brand service partners. Here’s how our process works:
Step 1: Complimentary Assessment
Bring your jewellery to one of our store locations so we can examine it and discuss your specific needs.
Step 2: No-Obligation Quote
Our knowledgeable associates will aim to provide you with a cost estimate during the initial consultation. But if your repair is more intricate or requires input from a brand’s authorized service centre, it will take us a little more time to deliver an accurate quote.
If you choose to proceed with the work, we’ll provide an estimated service timeline. This timeline will vary depending on the type of repair, the parts required, and the existing service volume.
Step 3 - Photography & Documentation
If we need to send your jewellery to an authorized brand service centre for repair, we'll take close-up digital photographs to document any serial and model numbers for reference. Then, we’ll place this information in our files, ensuring your pieces are meticulously catalogued and cared for.
Step 4 - Service or Repair Work
Your jewellery will be repaired. During this time, we can also send status updates via text, phone call, or email (according to your preference).
Step 5 - Complimentary Cleaning & Return
When your repair is complete, we’ll notify you to pick it up from one of our stores. We’ll return it to you as brightened as possible, a small touch that ensures it’s ready to wear for any occasion.
EXCEPTIONAL EXPERTISE, QUALITY & SERVICE
Why customers trust Knar for premium jewellery repair.
Specialized Expertise
Our establishment boasts a state-of-the-art workshop complemented by master goldsmiths with 50+ years of combined experience.
Unmatched Service
Our commitment to providing our customers superior service and craftsmanship exceeds industry standards.
Longstanding Reputation
Our more than forty-five years in business support our reputation for excellence in the Canadian jewellery and watch industry.
Discover more reasons to trust Knar
“The staff is amazing and the quality of the services are exceptional! I really recommend this place for jewelry repair.”
Quick answers to common questions about our jewellery repair services:
POPULAR CUSTOMER QUERIES
Since every necklace is unique, we price our repairs individually. Bring your necklace to any Knar Jewellery location. Upon arrival, our dedicated associates will offer a complimentary cleaning and inspection, followed by a personalized quote for any recommended repair work. If a deeper assessment is necessary to understand the intricacies of the repair, we’ll ask you to leave your necklace in our trusted hands. Our goldsmiths will meticulously examine your piece and provide a detailed quote within one week so you can make an informed decision.
Since every piece of jewellery is unique, we price our repairs individually. Bring your ring to one of our stores. Upon arrival, our dedicated associates will offer a complimentary cleaning and inspection, followed by a personalized quote for any recommended repair work. If a deeper assessment is necessary to understand the intricacies of the repair, we’ll ask you to leave your ring in our trusted hands. Our goldsmiths will meticulously examine your piece and provide a detailed quote within one week so you can make an informed decision.
While each piece is unique, our typical turnaround time for resizing a ring is around three to ten business days.
Knar values our clients’ trust and will never switch diamonds without your knowledge. Many diamonds have a unique identification code inscribed on the girdle, serving as its fingerprint. When you bring in your jewellery, our team will show you this code before and after the repair, ensuring that the diamond you receive back is undoubtedly yours. For diamonds without inscriptions, we take close-up photos, make precise measurements, and test the gems for authenticity.
Determining if a chipped diamond or gemstone can be repaired requires a case-by-case assessment. However, here’s how we generally handle larger and smaller stones.
The only way to repair the chip for larger stones is by recutting or polishing, which will reduce the stone's overall weight. The extent of this material loss varies according to the chip's size and location. However, larger or deeper chips will lead to more significant material loss than minor surface chips or scratches.
The diminutive size of smaller gems sometimes makes it impossible to repair chips by recutting or polishing. However, we can easily replace these gems to restore your jewellery to its former brilliance at a minimal cost.
If you notice a chip, please bring your piece to one of our store locations for a thorough inspection. Our knowledgeable associates will closely examine your jewellery and discuss the best possible repair or replacement options with you.
To quickly determine if your diamond or gemstone is loose, gently shake your jewellery near your ear and listen for any rattling. You can also lightly brush the stone with a soft toothbrush to detect movement. If you notice a shift or wobble, the stone is likely loose. However, for complete peace of mind, it is best to visit a Knar Jewellery store for a complimentary professional evaluation. If we notice your diamond or gemstone is loose, we’ll let you know so you can initiate a repair as soon as possible.
For more than four decades, Knar has stood as a pillar of excellence in the Canadian jewellery industry, distinguished by unparalleled standards of quality and service. Our master goldsmiths bring together more than 50 years of combined experience, ensuring we handle each piece with the highest quality craftsmanship and care. This expertise is complemented by our state-of-the-art workshop, equipped with the latest tools and technology, allowing us to fulfill our customers’ jewellery repair needs, whether in Oakville, Guelph, Toronto, or surrounding areas. Additionally, our approach to jewellery repair is personalized and comprehensive. We examine each piece in its entirety to check its integrity rather than focusing on isolated issues. We also ensure our jewellery repairs are free of visible solder marks, tool marks, or unwelcome stiffness or rigidity.
